GENERAL SERVICES

Get professional care for your Toyota vehicle. We offer a reduced number of visits to service your Toyota, lower cost of ownership, state-of-the-art electronics and maintenance facilities, qualified Toyota-trained technicians as well as 26-38 point check and adjustments.
 
 

BODY & PAINT

Toyota Body and Paint Service Centres specialize in restoring your Toyota’s body and paint back to its immaculate original condition. Our state-of-the-art body repair equipment, exclusive paint formula, and highly specialised and trained technicians ensure that your Toyota receives the quality care it deserves. Enjoy peace of mind with our one year warranty, and from knowing that only Toyota Genuine Parts are used.
 
 

PARTS

Toyota Genuine Parts are manufactured to Toyota’s exacting standards. When you service your vehicle at any Toyota service centre, rest assured that only brand-new, original Toyota parts will be used.
 
 
 
 

TOYOTA WARRANTY

Every new Toyota purchased is covered for the first 3 years or 100,000km travelled, whichever comes earlier. Plus, our wide network of authorised service centres throughout Malaysia is ever-ready to provide professional care for your Toyota whenever necessary.

If you’re a Toyota owner, here is some important information you should know:

 

BASIC WARRANTY COVERAGE

It’s important to know that when you buy a new Toyota, your vehicle's warranty includes the following:

  • Covers for a period of 36 months from date of first registration or 100,000 km travelled, whichever occurs first.
  • Any part of the Toyota vehicle covered by warranty that is defective in material or workmanship under normal use, will either be repaired or replaced, free of charge.


Fully Transferable
The Basic Warranty Coverage is fully transferable to subsequent Toyota vehicle owners.

 
 

EXCEPTIONS

It’s important to know that when you buy a new Toyota, your vehicle's warranty includes the following:

  • Several parts of your Toyota vehicle are warranted separately, as specified below:
       
    1. Battery
      Covers 12 months from date of first registration or 20,000km travelled, whichever occurs first.
    2.  
    3. Demister and Antenna Lines
      Defect in material or workmanship covers a period of 12 months from date of registration or 20,000 km travelled, whichever occurs first.
    4.  
    5. Optional Accessories
      Some optional accessories may have separate or additional warranty terms and conditions provided by the manufacturers or suppliers.
    6.  
    7. Tyres
      Tyres are covered under a separate warranty provided by the tyre manufacturer.

 
 

PARTS WARRANTY

Toyota Genuine Parts purchased by customers after the Basic Warranty Coverage from UMW Toyota Motor or its appointed dealers are warranted from defect on material and workmanship for a period of 12 months from the date of purchase or 20,000 km travelled, whichever occurs first (the Warranty Period), and the replacement Toyota Genuine Parts during the Warranty Period is warrantable until the expiry of the Warranty Period.

 
 

LABOUR WARRANTY

UMW Toyota Motor warrants that it will repair or service, free of charge, any defects of poor workmanship under normal use, for labour or workmanship done by UMW Toyota Motor service centres or its appointed dealers within 3 months from date of invoice or 5,000 km travelled, whichever occurs first.

 
 

Warranty Service in Foreign Countries

This warranty is valid only within Malaysia. If you are touring or relocating to another country and a problem arises, please consult a local Toyota dealer. However, please note that the local Toyota dealer may not be able to provide certain warranty services, because your Toyota vehicle may not comply with the regulator and/or environmental requirements of a particular country.

 
 

What Is Not Covered Under Warranty

It’s also important to note that the following items or situations are not covered under the basic warranty:

  1. Replacement of normal maintenance parts
    The replacement of normal maintenance parts such as spark plugs, distributors points, drive belts (including air-cond belts), wiper blades, brake lining and pads, lamp bulbs, fuses, filters, refrigerant, receiver drier, lubricants and fluids.
  2.  
  3. Cost of maintenance service
    The labour, parts and/or lubricant costs of maintenance services such as engine tune-up, cooling system and fuel system cleaning, carbon and sludge removal, inspection and adjustment of brake, clutch, drive belt and linkage of various parts, wheel alignment, wheel balancing, tyre rotation and other similar maintenance service ordinarily needed with vehicle use.
  4.  
  5. Use of non-genuine Toyota parts
    The use of non-genuine Toyota parts or fluids not recommended by UMW Toyota Motor for use in Toyota vehicle.
  6.  
  7. Mishandling or modification
    Repairs and adjustments caused by misuse (i.e. racing, overloading, vehicle operation and handling against instruction in Owner’s Manual), accident, negligence, modification, alteration, tampering, disconnection, and improper adjustments or repairs.
  8.  
  9. Damages from acts of God and the like
    Damages of surface corrosion from the environment such as acid rain, airborne fall-out (chemicals, tree sap, etc), salt, hail, bird droppings, insect or animal bites, other acts of God and the like.
  10.  
  11. Altered odometer mileage
    Failure of a vehicle on which the odometer mileage has been altered or changed, resulting in a mileage reading that cannot be readily ascertained.
  12.  
  13. Others
    • Any damage of glass such as breakage, scratches, edge finish chipping or optical distortion not caused by defect in material or workmanship.
    • Cosmetic or surface corrosion from stone chips or scratches in the paint.
    • Normal noise, vibration, wear, tear or deterioration such as discolouration, fading, deformation or blur.
    • Vehicles that have not undergone any inspection at the recommended periodic maintenance service at any UMW Toyota Motor service centre or its appointed dealer.
    • Incidental and consequential damages including but not limited to telephone calls, car rental charges, hotel bills, and inconvenience or commercial loss.

Finality On Warranty Claims?
UMW Toyota reserves the right of final decision on all warranty claims.

 
 
 
 
 
Periodic Maintenance
Toyota Advance MaxCheck is a comprehensive service package developed to ensure that you have a smooth, hassle-free, economical and safe drive after every service. It consists of four packages and replacement parts using only Toyota Genuine Parts. With Toyota Advance MaxCheck, we service your vehicle based on its age or current mileage. Just sit back and let us provide the best care for your vehicle.

Improvements in Toyota’s Genuine Motor Oil, advancements in technology, the use of state-of-the-art electronic equipment and better road conditions mean prolonged service intervals and less frequent visits to service centres. For normal usage, service your vehicle every 6 months or after 10,000km*, whichever comes first. For severe driving conditions, we recommend service intervals of every 3 months or after 5,000km, whichever comes first.

The 5,000km service is also available with Toyota Basic MaxCheck.

*Terms and conditions apply
Component Repair
Our highly trained technicians are constantly updated with the latest Toyota technology so that they can see to all your vehicle’s repair needs. It is only here that your car can be repaired in accordance with Toyota’s Repair Manuals.

Count on us for a full diagnosis to repair your engine, components or chassis and be assured of reliable service and warranty* for workmanship and Toyota Genuine Parts.

*All Toyota Genuine Parts come with a 12-month or 20,000km warranty, whichever comes first. Labour warranty lasts for 3 months from date of invoice or 5,000km, whichever comes first.
Recommended Air-Cond Maintenance
Irrespective of your vehicle’s age, we strongly recommend that you service your air-con and replace your vehicle’s receiver drier after every 60,000km. Once your vehicle reaches 120,000km, it’s time to replace your vehicle’s expansion valve system.
AC care packages
Toyota AC Care Package
Basic**
Package 1
Package 2
Maintenance Item
Recommended Service Interval KM (000)
30, 90, 150
60, 180
120, 240
Receiver Drier
Check melt bolt. Sight Glass.
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Compressor
Check for abnormal noise and leakage.
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Evaporator
Clean dust trapped in fin. Check for leakage and fin blockage*
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Condenser
Panel & Non-Panel Insurer
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Air-cond Belt
Check for leakage and fin blockage.
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Thermostat or Thermistor
Check for wear and tear*
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Pressure Switch
Check for proper function.
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Idle Pulley;
Check bearing for abnormal noise.
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Piping & Joints
Check connecting portion for leakage.
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Blower Motor
Check blower speed operation.
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Condenser Cooling Fan Motor
Check for proper function and abnormal noise.
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Idle Up Device
Check for proper idle up speed (850-900rpm).
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Electrical Wiring
Check for worked loose connection.
Check for safety gaps and wire harness on vehicle sharp edges.
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Air-cond Control Switches
Check fresh, RECIRC, DEF, VENT
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Item Replaced
Receiver Drier
Gas and Compressor
Oil Expansion Valve
Χ

Χ


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Optional Item Replaced
Cabin Air Filter

Note:* - Not Applicable if spray gun is used
** - Applicable to selected models only. Kindly contact our Service Advisors.
| - Inspection

Toyota Tyre Care
Our comprehensive tyre maintenance service includes periodical tyre inspection, wheel alignment and balancing*.

Benefits of regular tyre maintenance:
  • Well-maintained tyres are less likely to slip up on wet, winding or slippery roads.
  • The balanced weight distribution of tyre and wheel assembly also eliminates vibration to provide more ride comfort.
  • A quality alignment will ensure even tread wear and proper handling.
  • Inspect your tyres regularly to increase their lifespan.

*Available at selected Toyota Service Centres

Body Shine
Our harsh climate and polluted air can dull paintwork after a while. Thus polishing is necessary to protect the finish. To achieve the glossy showroom look, a coat of wax does wonders. Toyota Body Shine* service handles this task and only the best materials are used.

So the next time you visit us for servicing, feel free to enquire about any of the four Toyota Body Shine packages. Select the package that matches your vehicle condition.

*Available at selected Toyota Service Centres only
Body Shine Packages Details
Basic Waxing
  • Shampoo and solvent wash to remove stains
  • Simple waxing process and application of supershine to protect the paintwork and provide quick vehicle body shine
  • FREE application of Tyre Shine
Standard Polish & Wax
  • Shampoo and solvent wash to remove stains
  • Polishing process with application of glaze to remove minor paint surface imperfections
  • Application of wax and supershine to protect and provide vehicle body shine
  • FREE application of Tyre Shine
Superior Wax & Glaze
  • Shampoo and solvent wash to remove stains
  • Polishing process with application of glaze to remove minor paint surface imperfections
  • Application of wax and supershine to protect and provide vehicle body shine
  • FREE application of Tyre Shine
Supreme Gloss & Lacquer Sealant
  • Chemical and solvent wash to prepare for layer polishing process
  • Multi-layer polishing to restore vehicle body shine by application of rubbing compound and glaze
  • Application of wax and supershine to protect and provide vehicle body shine
  • Application of lacquer sealant to preserve and protect vehicle body shine and produce an ultra-high gloss finish and lustre
  • FREE application of Tyre Shine
Vehicle Interior Detailing
Let our Toyota Service Centre do the job of cleaning the interior and giving it a look that is as good as new. Steam-cleaning and a very effective extraction process bring your Toyota’s interior back to life.

*Available at selected Toyota service centres only
Check & Adjustments
Routine checks and adjustments are essential to ensure the safety and reliability of your Toyota.

As a vehicle is used, all its separate components will slowly wear down and/or deteriorate over time. As such, it is necessary to check the various components of your vehicle regularly so that adjustments can be made or parts’ replacements be performed as required.

Neglecting to perform regular checks and adjustments may lead to possible problems:
  • Dead battery
  • Burned out headlights
  • Punctured or blown-out tyre
  • Running out of fuel
Car Body Respray
We only use Toyota Motor Corporation’s approved paint materials. With an exclusive paint formula and our electronic colour mixing machine, we are able to match a wide variety of 2K mica metallic, solid, pearly and xirallic colours to the exact shade of your Toyota.
Chassis Realignment
Our state-of-the-art chassis realignment machine allows accurate multi-angle pulls, enabling us to restore your Toyota’s structure back to its original condition.

Our repair methods and quality standards meet Toyota Motor Corporation’s strict specifications and are approved by JPJ.
Body Panel Description
Here’s a user-friendly guide to help you determine the exact panel for repair or respray works.

  1. Bonnet
  2. Fender
  3. Front door
  4. Rear door
  5. Front bumper
  6. Rear bumper
  7. Boot lid (back door)
  8. Roof panel
  9. Quarter panel
Price & Discounts
A comprehensive body panel-by-panel price list for respraying work for all Toyota models is available for your viewing. For added value, a 10% discount is given for any respraying on more than 2 body panels of your Toyota.
Benefits of Toyota Body & Paint
Experience professional service and quality workmanship from the instance you call us up to the moment you pick up your Toyota.

  • Repair Standards and 12-Month Warranty
    Your vehicle is repaired in accordance to Toyota’s exacting standards, and comes with our 12-month warranty.


  • Trained Professionals
    Our technicians are highly trained and specialised in their respective fields. They constantly undergo specialised training to acquire the latest skills and knowledge on vehicle technology.


  • Toyota Genuine Parts
    Only new Toyota Genuine Parts are used in replacements to ensure an optimum performance from your Toyota as well as the safety of your loved ones.
Emergency Repair Procedures
If you are involved in an accident

  • If someone’s injured, call an ambulance or wave for help and get the injured person to the hospital immediately.
  • If possible, try to get your Toyota away from on-coming traffic.
  • If another vehicle is involved, obtain the driver’s name and address, vehicle’s description (snap pictures of the accident if you have a camera), vehicle’s insurance details as well as the name and address of witness(es).
  • Contact Toyota 24Seven Road Assist by calling 1 800 888 247.
Lodge a police report within 24 hours
  • Produce the following: Identity card, driver’s license and insurance certificate or cover note.
  • Write the report using short and simple sentences. IMPORTANT: Never admit to any liability in the report.
  • Request for a report number that is needed for the insurance claim.
Other important considerations
  • Any repair to your Toyota should be carried out at the Toyota Body & Paint Service Centre.
  • This will not jeopardise your Toyota Warranty, which is only valid if Toyota Genuine Parts are used and Toyota Repair Procedures are adhered to.
  • Repairs done elsewhere may result in the use of imitation parts, poor workmanship and inferior paintwork
  • You are not obliged to use other workshops, even if recommended by the insurance company or independent operators.
  • Contact your nearest Toyota Body & Paint Service Centre immediately. We will assist you in making the necessary arrangements with your insurance company.
Air Filter
Air filters prevent foreign particles from entering the engine’s combustion chambers. Clogged air filters result in interrupted airflow and increased fuel consumption.
Fuel Filter
Fuel filters ensure that only clean fuel enters the engine. When the car stalls while going uphill, it indicates that its fuel filters are due for replacement.
Oil Filter
Oil filters remove foreign particles from motor oil which cause friction and increase wear on engine parts. Always replace the oil filter when you change your motor oil.
Spark Plugs
Spark plugs ignite a mixture of compressed air and fuel; creating engine power. Common signs that your spark plugs need to be replaced include difficulty in starting the vehicle, unstable engine operation, engine misfire, loss of performance and increased fuel consumption.
Battery
Designed for the Malaysian climate, the Toyota Genuine Battery provides power, helps start the engine and stabilises your charging system’s current.
Brake Pads
Brake pads apply pressure to both sides of the brake rotor to stop the vehicle. Squeaking or screeching noises are signs that the brake pads need to be replaced.
Cabin Air Filter (CAF)
CAF filters dust to enhance the air quality in the cabin. As it becomes saturated with dirt, airflow is reduced and it’ll take longer to cool the cabin.
Clutch
The clutch transfers engine power to the transmission. Worn clutches cause slow acceleration, vibration, noise and increased fuel consumption.
Muffler
Mufflers minimise the noise of exhaust gases leaving the engine. Damaged or rusted cause unwanted noise and rattling from the attached parts.
Shock Absorbers
Shock absorbers are important for driving stability and comfort. They should be kept at optimum condition to reduce bumpiness and to ensure control of your steering.
V-Belt
V-belts transfer the engine’s rotation to the cooling fan, water pump, air-cond compressor, power steering pump and battery alternator. Faulty V-belts will start to slip and cause these parts to malfunction.
Say No to Counterfeit Parts
Counterfeit parts may look identical to Toyota Genuine Parts, but that’s where the similarities start and end.
Counterfeit parts are not only illegal – they’re dangerous and unreliable. They may even cause unexpected damage to your Toyota vehicle and may lead to breakdowns or accidents.
Toyota Genuine Parts can help ensure a smooth and safe journey. They are designed specifically for your Toyta and are tested meticulously for quality, reliability and durability. We apply strict Toyota standards in all aspects of production – from design and material selection to internal construction and testing. Even something as simple as an oil filter goes through the most stringent tests before it can be called a Toyota Genuine Part.
So make a wise investment for your safety and well-being and use only Toyota Genuine Parts. Insist on them from authorised Toyota Service Centres. At Toyota, we never make compromises when it comes to quality and safety. You shouldn’t either.
Easy Payment Plan
Making your payments is so convenient when you send your Toyota for scheduled services and repairs. Enjoy financial flexibility when you need it most.
With the Easy Payment Plan, you can tend to your Toyota’s needs through an instalment payment plan with 0% interest!
*Exclusively for payments via CIMB Bank and Direct Access credit cards.
Available at participating Toyota Service Centres
Benefits of Toyota Genuine Motor Oil (TGMO)
Toyota Genuine Motor Oils have been specially formulated by Toyota for Toyota vehicles. The attributes of the motor oil enable the engine to optimise fuel economy through efficient lubrication of the engine's components. Using the appropriate motor oil for your vehicle will help ensure optimum engine performance and durability.
What it does:
  1. Lubricate: Prevents wear by reducing friction. A thin film of oil coats all moving parts to enhance function, reduce energy loss and prevent engine seizure.
  2. Cool: Radiates and dispenses heat from engine parts exposed to high temperatures due to friction and combustion.
  3. Seal: Prevents engine output loss by coating a thin film of oil between the cylinder wall and piston rings, thereby sealing compressed gas.
  4. Clean: Suspends and channels impurities such as metal particles, sludge and soot, to be deposited in the oil filter.
Full Synthetic Motor Oil
SM/CF 5W-40
Made of chemically synthesised oil with no impurities, this premium lubricant provides superior performance.
  • Good fluidity at low temperatures minimises wear and tear at start-up.
  • High temperature protection even under severe driving conditions.
  • Exceptional engine cleanliness – excellent resistance against oxidation.
  • Engine performance and fuel economy are optimised.
Available in 4 litre and 1 litre variants
Synthetic Formulation Motor Oil
SM/CF 10W-30
Blended at an optimum ratio of chemically synthesised oil and mineral oil, it is designed to offer the benefits of synthetic oil at an affordable price.
  • Minimises internal friction.
  • Increases engine efficiency.
  • Provides better thermal and oxidation stability.
Available in 4 litre and 1 litre variants
Premium Mineral Motor Oil
SM/CF 10W-30
Produced from crude oil through a distillation process to remove impurities. Exclusively formulated with premium quality base oil and advanced technology additives.
  • High temperature protection even under severe driving conditions.
  • Excellent resistance against oxidation.
  • Engine performance and fuel economy are optimised.
Available in 4 litre and 1 litre variants
Diesel Engines
Cl-4 15W-40
A premium oil of higher grade formulated exclusively for all diesel engine applications.
  • Approved for turbocharged diesel engine.
  • Reduction in sludge formation.
  • Provides better thermal and oxidation stability.
  • Improve engine wear and tear protection.
  • Optimisation of engine performance and fuel economy.
Auto Transmission Fluid (ATF)
ATF provides lubrication for smooth automatic gear changes. Signs to replace ATF are rough gear changes and acceleration failure.
Super Long Life Coolant (SLLC)
SLLC absorbs engine heat and releases it through the radiator. It has a longer maintenance interval compared to Long Life Coolant (LLC).
Gear Oil
The meshing of metal gears subjects the gear tooth surfaces to high pressure and impact. Gear oil provides a special coating on the tooth surface to reduce the pressure and impact, thus preventing gear wear and seizure. It dissipates the heat of friction generated under various driving conditions like frequent gear changes, continuous high-speed driving and high-load driving. It also prevents the tooth surface from rusting.
Gear Oil Classification
Manual Transmission (GL-4)
Because manual transmissions (MT) contain a synchro mechanism, an oil with a coefficient of dynamic friction is required for this area, and a low coefficient of static friction to provide good shift level.
Differential (GL-5)
Sulphur-phosporous-based extreme-pressure agents are added to meet the need for high extreme-pressure resistance to counter the impact loads that are applied at high sliding speeds.
Limited Slip Differential Gear Oil
A clutch is built into the axle, so a high coefficient of dynamic friction is required, while a low coefficient of static friction is required to prevent noise.
Petrol Injector Cleaner
Is your car experiencing symptoms like rough idling, poor fuel economy, insufficient power, slow engine response and engine noise? It could be due to a dirty fuel injector. Over time, fuel injectors become clogged with deposits of fuel impurities and accumulated dust, affecting the overall performance of your car.
The special active ingredients in Toyota Genuine Petrol Injector Cleaner work hard to thoroughly remove carbon deposits from areas like injection nozzles, intake valves, spark plugs and combustion chambers. A clean fuel injector can restore engine power, achieve better accelerator response and ensure a smoother engine start-up.
You will feel the difference in your car and it's so easy to use too – simply pour it into your fuel tank!
For further information, visit your nearest Toyota Service Centre or download our brochure here.
Recommended Usage
To maintain your car's optimal performance, Toyota Genuine Injector Cleaner is recommended at every periodic maintenance service.
Petrol Injector Cleaner
Petrol engine operating
under normal condition
10,000km or after every 6 months
(whichever comes first)
Petrol engine operating
under severe condition
5,000km or after every 3 months
(whichever comes first)
For more details, please visit your nearest Toyota Service Centre.

Benefits of using Petrol Injection Cleaner

Injection nozzles
It removes deposits from the injection nozzles, prevents poor combustion, and restores engine performance.
Combustion Chambers
It removes deposits from the combustion chambers, and minimises engine knocking.
Intake valves
It removes deposits from the intake valves, and achieves better accelerator response.
Spark Plugs
It removes carbon accumulated on the spark plugs, prevents misfiring, and provides better engine start-up.
Only Toyota Genuine Injector Cleaner thoroughly cleans all parts.
Diesel Injector Cleaner
Fuel injectors are exposed to harsh conditions inside your engine, and face combustion temperatures of around 2,000°C! Over the years, there'll be a carbon deposits build-up on the nozzles that shoot the fuel, affecting the overall performance of your car. If your car is facing symptoms like insufficient power, slow engine response and more black smoke emission than usual, chances are your fuel injectors are dirty.
The special active ingredients in Toyota Genuine Diesel Injector Cleaner help to thoroughly remove carbon deposits from injection nozzles, intake valves and combustion chambers; reducing black smoke and restoring engine performance.
You will feel the difference in your car and it's so easy to use too – simply pour it into your fuel tank!
For further information, visit your nearest Toyota Service Centre or download our brochure here.
Recommended Usage
To maintain your car's optimal performance, Toyota Genuine Injector Cleaner is recommended at every periodic maintenance service.
Diesel Injector Cleaner
Diesel engine operating
under normal/severe condition
5,000km or after every 3 months
(whichever comes first)
For more details, please visit your nearest Toyota Service Centre.

Benefits of using Diesel Injection Cleaner

Injection nozzles
It removes deposits from the injection nozzles, prevents poor combustion, and restores engine performance.
Intake valves
It removes deposits from the intake valves, and achieves better accelerator response.
Combustion Chambers
It removes deposits from the combustion chambers, and minimise engine knocking.
Only Toyota Genuine Injector Cleaner thoroughly cleans all parts.
Easy Payment Plan
Making your payments is so convenient when you send your Toyota for scheduled services and repairs. Enjoy financial flexibility when you need it most.
With the Easy Payment Plan, you can tend to your Toyota's needs through an instalment payment plan with 0% interest!
*Exclusively for payments via CIMB Bank and Direct Access credit cards.
Available at participating Toyota Service Centres
TOYOTA FREEPHONE: 1800-8-TOYOTA (869682) | TOYOTA EMAIL: customersupport@toyota.com.my