You can reach us through: Freephone Number: 1800-8-TOYOTA (869682) (Mondays – Fridays between 8:00am – 5:30pm) Email: customersupport@toyota.com.my. Alternatively, you can also submit your enquiries via our Online Feedback forms. Click here.

There are various channels to provide us with your valued feedback.

• Online Feedback form - Available from our website. Click here.

• Toyota Customer Satisfaction Survey - A random survey sent to selected customers to gather feedback on their experiences at the Toyota Service Centre.

• Toyota FreePhone - You may call our FreePhone number at 1800-8-TOYOTA (869682) between 8:00am - 5:30pm, Mondays to Fridays (excluding public holidays) and speak to our customer service representative.

Subscribe to our monthly e-Newsletter by entering your email address in the e-Newsletter section at the bottom navigation bar of every page. The Toyota e-Newsletter keeps you updated with the latest Toyota news - such as promotions, model launches and more. The e-Newsletter is sent once a month.

You may unsubscribe from the e-Newsletter by clicking on the "Unsubscribe" link found at the bottom of the e-Newsletter itself.

If you’re an individual Toyota owner, you can update your details by logging on to our online Toyota Owners community, Tribe Toyota. And should you require assistance, feel free to email us at customersupport@toyota.com.my

Write to us at customersupport@toyota.com.my with your vehicle registration number, vehicle owner's full name and mobile number. We will then remove you from our list.

You can find a Toyota Showroom or Service Centre by using the Sales & Service Locator tool at the top navigation bar on our website. Our Sales & Service locator is integrated with Google Maps to ensure that you will be able to find your way there.

The standard operating hours of Toyota Showrooms & Service Centres are Mondays - Fridays at 8:00am - 5:30pm. On Saturdays and Sundays, the operating hours vary according to individual outlets. For outlets in Kuala Terengganu and Kelantan, operating hours are Sundays - Thursdays at 8:00am - 5:30pm. Please call the specific outlets should you wish to drop by on Friday or Saturday. You may get the contact number of any Toyota Showroom or Services Centre through the Sales & Service Locator.

Yes, we do offer the "Pick Up & Delivery Service". However, this service is only offered at selected Toyota Service Centres. You may contact the Service Centre closest to you OR call 1800-8-TOYOTA (869682) to check if "Pick Up & Delivery Service" is available in your area. You can also click here for our Sales & Service Locator page. Select Service Centre, enter your location and tick 'Pick Up & Delivery' under View By Services Available. Charges do apply. Please check with the Service Centre.

All you have to do is select your desired types of Service Products (Express Maintenance, Body Shine, Vehicle Interior, etc.) from the Service Locator to find the closest Toyota Service Centre that fulfils your needs.

This means that the particular Service Centre provides you with specific services as listed below. Services available at Service Centres may vary. Advanced Maxcheck and Basic Maxcheck:
Advanced Maxcheck is a comprehensive service package, which ensures that your Toyota is serviced appropriately, based on its age and mileage. You can find out more information on Maxcheck packages by clicking here. There's also a chart detailing the differences between the Advanced Maxcheck package and the Basic Maxcheck package. Express Maintenance:
Our technicians will service your Toyota in just an hour. Only selected Service Centres offer Express Maintenance so be sure to make an appointment beforehand. Click here to View details. Early Bird Service:
Drop off your Toyota at our Service Centres even before operating hours or if you like, the night before. It's safe and convenient so you won't have to go through traffic. Please enquire with your Toyota Service Centre to find out if they provide the Early Bird Service. Pick Up & Delivery Service:
For a small fee, we'll pick up your Toyota, have it serviced, and return it to your doorstep. Call 1800-8-TOYOTA (869682) to find out if you are within our coverage area. Body Shine:
Due to climate conditions, it is recommended that your Toyota goes for an occasional wax to regain its shine. To View the different packages available, visit Toyota Careplus and click on "Body Shine" under the "General Services" section. Vehicle Interior Detailing Service:
Get the interior of your Toyota looking brand new again with services like steam-cleaning and an extraction process. This service is only available at selected Service Centres. For more information, please call Call 1800-8-TOYOTA (869682). Body & Paint:
Our trained technicians will restore your Toyota's body and ensure it looks like new. To View the list of Body & Paint services, visit Toyota Careplus and check out the "Body & Paint" section.

Yes, you can make a service appointment online. You must be a Tribe Toyota member in order to make an appointment online. For more information on Tribe Toyota, click here.

Besides the sticker on your windshield screen, we also send out reminders from time-to-time via SMS or phone calls. Tribe Toyota members will also receive email notifications. For more information on Tribe Toyota, click here.

An individual driving under normal conditions only need to bring his/her Toyota in for servicing after every 6 months or after every 10,000km (whichever comes first) under the Advanced Maxcheck package. However, if your Toyota has been used under Severe Driving Conditions, you should send it in for servicing every 3 months or after every 5,000km (whichever comes first). Please refer to this chart for more information.

Usage	Frequency of Servicing
Normal Driving Conditions	Every 6 months or after every 10,000km (whichever comes first)
Severe Driving Conditions Repeated short trips less than 8km Extensive idling and / or low speed driving for long distances	Every 3 months or after every 5,000km (whichever comes first)

For more details about the Advanced MaxCheck package, click here.

If you are a registered Tribe Toyota member, this information can be found on your online journal. Alternatively, you may call your designated Toyota Service Centre for more specific details.

Only selected Toyota Service Centres are dedicated to service the Prius. Please call your Toyota Service Centre to enquire if they service the Prius.

We offer a wide range of engine oil and customers are allowed to choose their preferred type. For more information, please visit Toyota Careplus and check out the "Lubricants" section.

It's best to bring your Toyota to the Service Centre for inspection. Our service advisor will be able to advise you from thereon.

We would advise against putting your Toyota at risk by using counterfeit parts. The safety and reliability of your vehicle are assured when you install Toyota Genuine Parts in it. All parts installed by Toyota Service Centres are genuine Toyota Parts brought directly from the Toyota parts warehouse. For more information, please visit Toyota Careplus and check out the "Parts" section.

Yes, customers will enjoy discounts if additional spray work is done on more than one area of their car. For more information, fell free to browse through the Body & Paint section.

All Toyota vehicles are RON95-compatible.

Price listings and specifications for each Toyota model can be found at the top navigation bar of our website. From time to time, we do have promotions available. If there is a promotion, you will be able to find it under the HIGHLIGHTS section (at the top navigation bar of our homepage). Our monthly e-newsletter also provides updates on price and promotions.

There are various channels to provide us with your valued feedback. Interest rates change all the time. To keep up to date with the changes and to find out more information, check out Toyota Capital. There are tools available to help make the calculation easier, recommend a suitable Toyota and you can even get an online quotation if you want. Find out more here.

You can check out the range of available colours for every Toyota model on our website. Select the model of your choice from the top navigation bar and click on Gallery to View its range of colours.

You can check with your preferred Toyota Showroom on your vehicle's availability as well as its delivery period.

You can browse through TopMark for further information. However, please note that TopMark only accepts trade-ins for customers who wish to purchase a Toyota from us.

Yes. The Malaysia My Second Home (MM2H) programme offers a tax-free vehicle purchase programme to foreigners who reside in Malaysia. Find out more about the MM2H programme.

You can book a test drive via our website. Click on the "Book a Test Drive" link at the bottom of the Toyota model's page. Alternatively, you can call your preferred Toyota Showroom to arrange a test drive. Click here to find the Toyota Showroom that is closest to you.

You will find more information by clicking on the "Vehicle Financing" link under the "Purchase Additions" section at the bottom navigation bar on our website.

This calculation is merely an estimation to help you plan your automobile budget. To use this tool, click on the Loan Calculator link situated at the second bottom navigation bar of every model's landing page.

For more information, please visit Toyota Careplus and check out the "Warranty" section. You can also find out more about your warranty by referring to your CAREPLUS Booklet.

Download your desired Toyota vehicle brochure by clicking on the "Download Brochure" link at the "Interested?" white navigation bar at the bottom of every model's landing page. Note: You should disable your browser's pop-up blocker before you start downloading.

Please click here and apply under either Internship for Business Studies/ Administration Student or Toyota Working Experience Internship (Technician/ Service Advisor).

Click here for details on available vacancies and find out the benefits of working at UMW Toyota Motor.

There are emails circulating from time to time about a Toyota Lottery. Should you receive this email, please disregard it. It is a hoax and there is no such thing as a Toyota Lottery. More information here.

There are various channels to help keep yourself updated on our latest promotions and offerings. e-Newsletter
You may subscribe to our free monthly e-Newsletter on our website (bottom right of the page) to receive the latest news via email. Facebook
We have dedicated Facebook pages for fans of Toyota Corolla Altis, Toyota Vios and Toyota Hilux. You can look forward to various promotions and contests on these pages. Twitter
Follow us on Twitter and receive first-hand news on our promotions, contests and events. You can also share these updates with your friends so no one gets left out on great deals. To tweet us, click here. YouTube
Watch our latest viral campaigns on our very own Toyota YouTube channel. You can share them with your peers on Twitter and Facebook. Start watching here.

The "Most Liked" feature lists the most popular features of a Toyota model as voted by fans. If you're impressed with a particular feature, click on its "Like This" button.

The "Share This" function allows you to select your favourite Toyota feature to be shared on your preferred social networking sites like Twitter and Facebook. To share, click on the Twitter and/or Facebook icon found at the bottom of every Toyota page. It will automatically lead you to your Twitter/Facebook page and you may edit your message before posting it.

No, we do not collect ANY details from these social networking sites so no personal information is collected or given out. You will need to access your existing Facebook or Twitter account to use these functions.

There is a mobile version of the Toyota website that shows only the most important information on your phone. Simply log on to www.toyota.com.my and you will automatically be directed to our mobile website.

The Toyota.com.my website is built to work best on Internet Explorer and Firefox. You can download or update these browsers here (Internet Explorer) or here (Firefox). To View the website, you will need to install Adobe Flash Player version 10. You can download it here. Alternatively, you can email us at customersupport@toyota.com.my. If you are encountering a particular issue, we'll be more than happy to check on it.

Tribe Toyota is the official Toyota community catered to Toyota owners across Malaysia. As a member, the website becomes your gateway to a fun lifestyle where you can organise, discuss, and take part in a variety of adventures and family activities. Through your participation online as well as in the events, you make friends and share the excitement with like-minded people who own similar vehicles in the Toyota family.

Membership is open to private individual owners of Toyota vehicles purchased from UMW Toyota Motor and its authorised dealers. The registered Tribe Toyota member's information will need to match his/her vehicle owner's particulars. If you fulfil the membership requirements, create your ID to be part of the online community here.

No, there are no fees at all for joining Tribe Toyota. There may be participation fees for events that have to be borne by members, but these fees are incurred only if you choose to join the selected events.

You may remain a member of Tribe Toyota as long as you own a vehicle that was distributed by UMW Toyota Motor or its authorised dealers. If you have sold your vehicle, and the new owner has registered his/her membership with us, we shall update the ownership information accordingly upon verification.

Yes, as long as you own a vehicle that was distributed by UMW Toyota Motor or its authorised dealers.

If you've forgotten your password, click on "Forgot Password" at the member login. Fill in your details and a new password will be sent to your email. After logging in, you may change your assigned password.

Having your latest details in our database ensures that you won't miss important announcements or updates from us. To update your profile, first, log in. Then go to My Toyota and I > My Profile > Edit Profile.

Tribe Toyota events are primarily for the benefit of Tribe Toyota members and their families. However, some events are open to friends as well. Please check the specific event details or enquire with the relevant event organisers.

Toyota Merit is an exclusive, by invitation-only programme created specifically to reward our loyal customers.

Every new Toyota purchased is automatically accorded a certain amount of Merits. Whenever you service your vehicle at a Toyota Service Centre, every Ringgit on your invoice equals 1 Toyota Merit. Once you've accumulated 4,000 Toyota Merits, you will be invited to join the Toyota Merit Programme*. *Invitations to be a Toyota Merit member are subject to the sole discretion of UMW Toyota Malaysia.

Being a Merit member comes with special privileges:

• Priority delivery of a new Toyota

• 5% discount off your service invoice including parts, labour and optional accessories*

• Free 24/7 Road Assist yearly membership renewal

• Travel allowance e-service voucher when you call 24/7 Road Assist to tow your vehicle to any Toyota service centre for repairs in the event of a breakdown

• Invitations to exclusive events (lifestyle events, vehicle sneak preViews and more)

*Discount valid for selected items and installations at authorised Toyota Service Centres only.

Toyota Merits have no cash value. They enable you to qualify for membership. Their expiry date is 5 years from the month you earned them.

Your membership will automatically be renewed if you fulfil any of the following criteria within 2 years from the month of joining/renewal:

• Purchase a new Toyota, OR;

• Service* at least 4 times (all 4 service invoices must total up to a minimum of RM1,000), OR;

• Incur a minimum of RM5,000 for component/accident repairs at authorised Toyota Service Centres (excluding insurance claims)

Toyota Merits are only awarded to privately registered individual owners of Toyota vehicles.

For further information, feel free to browse the Toyota Merit page.