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Frequently Asked Questions









  • Enquiries & Feedback


      • You may reach us through:

        Phone: Call our FreePhone number at 1800-8-TOYOTA (869682) from Mondays – Fridays at 8:00am – 5:30pm.
        Email: Drop us an email at customersupport@toyota.com.my.

        Alternatively, you may also submit your enquiries to us via our Online Feedback forms. Click here.
      • There are various channels to provide us with your valued feedback.

        • Online Feedback form – Available from our website. Click here.

        • Toyota Customer Satisfaction Survey – A random survey sent to selected customers to gather feedback on their   experiences at the Toyota Service Centre.

        • Toyota FreePhone - You may also call us at our FreePhone number at 1800-8-TOYOTA (869682) between   8:00am-5:30pm, Mondays to Fridays (excluding public holidays) and speak to our customer service representative   regarding your valued feedback.

    Latest Information & Updates


    Toyota Careplus


      • You can find a Toyota Showroom or Service Centre using the Sales & Service Locator tool at the top navigation bar on our website.

        Our Sales & Service locator is integrated with Google Maps to ensure that you will be able to find your way there. View the tutorial on “View Tutorial”.
      • The standard operating hours of Toyota Showrooms & Service Centres are Mondays – Fridays at 8:00am – 5:30pm. On Saturdays & Sundays, the operating hours vary according to the individual outlets.

        For outlets in Kuala Terengganu and Kelantan, operating hours are Sundays – Thursdays at 8:00am – 5:30pm. Please call the specific outlets should you wish to drop by on Friday or Saturday.

        You may get contact number for all Toyota Showrooms & Services Centres through the Sales & Service Locator.
      • Yes, we do offer the “Pick Up & Delivery Service”. However, this service is only offered at selected Toyota Service Centres. You may call the Service Centre closest to you OR call 1800-8-TOYOTA (869682) to check if “Pick Up & Delivery Service” is available in your area.

        You may also click here for our Sales & Service Locator page. Simply select Service Centre, enter your location and tick ‘Pick Up & Delivery’ under View By Services Available.

        Charges do apply. Please check with the Service Centre.
      • All you have to do is select your desired types of Service Products (Express Maintenance, Body Shine, Vehicle Interior, etc) from the Service Locator to find the closest Toyota Service Centre that suits your needs.
      • This means that the particular Service Centre provides you with specific services as listed below. Services available at Service Centres may vary.

        Advanced Maxcheck and Basic Maxcheck:
        Advanced Maxcheck is a comprehensive service package that ensures that your Toyota is serviced appropriately, based on its age and mileage. You can find out more information on Maxcheck packages by clicking here. There’s also a chart detailing the differences between the Advanced Maxcheck package and the Basix Maxcheck package

        Express Maintenance:
        Have your Toyota serviced by our technicians in just an hour. Only selected Service Centres offer Express Maintenance so be sure to make an appointment beforehand. Click here to view details.

        Early Bird Service:
        Drop off your Toyota at our Service Centres even before operating hours or if you like, the night before. It’s safe and convenient so you won’t have to go through traffic. Click here to view Service Centres with Early Bird Service.

        Pick Up & Delivery Service:
        For a small fee, we’ll pick up your Toyota, have it serviced, and return it to your doorstep. Call 1800-8-TOYOTA (869682) to find out if you are in our coverage area. Click here for more information. .

        Body Shine:
        Due to climate conditions, it is recommended that your Toyota goes for an occasional wax to bring out its shine again. Click here to view the different packages available for your selection.

        Vehicle Interior Detailing Service:
        Get the interior of your Toyota looking brand new again with services like steam-cleaning and an extraction process. This service is only available at selected Service Centres. Call 1800-8-TOYOTA (869682) or click here for more information.

        Body & Paint:
        Our trained technicians are at your service to restore your Toyota’s body to ensure your Toyota looks like new. Click here for a full list of Body & Paint services available for you.
      • Yes, you can make a service appointment online. You must be a Tribe Toyota member in order to make an appointment online. Click here for more information on Tribe Toyota.
      • Besides the sticker on your windshield screen, we do send out reminders from time-to-time via SMS or phone calls. Also, Tribe Toyota members will receive email notifications.

        Click for more information about Tribe Toyota.
      • An individual driving under normal conditions only need to bring their Toyota in for servicing after every 6 months or after every 10,000km (whichever comes first) under the Advanced Maxcheck package.

        However, if your Toyota has been used under Severe Driving Conditions, you should send it in for servicing every 3 months or after every 5,000km (whichever comes first).

        Please refer to this chart for more information.


        More details about the Advanced MaxCheck package, click here.
      • If you are a registered Tribe Toyota member, this information can be found on your online journal. Alternatively, you may call your designated Toyota Service Centre for exact details.
      • Only selected Toyota Service Centres are dedicated to service the Prius. For a list of Toyota Service Centres, click here.
      • We offer a wide range of engine oil and customers are allowed to choose their preferred type. Please click here for more info.
      • It’s best to bring your Toyota into the Service Centre for inspection. Our service advisor will be able to advise you from thereon.
      • We would advise against putting your Toyota at risk by using counterfeit parts. Your vehicle will benefit on safety and reliability when you install Toyota Genuine Parts in it. All parts installed by Toyota Service Centres are genuine Toyota Parts directly from Toyota parts warehouse. Click here for more info.
      • Yes, customers will enjoy discounts if additional spray work is done on more than one area of their car. For more information, fell free to browse through the Body & Paint section.
      • All Toyota vehicles are RON95 compatible.

    Purchasing a Toyota


    Corporate Affairs


    Social Networking & New Media


      • There are various channels to stay updated on our latest promotions and offerings.

        e-Newsletter:
        You may subscribe to our free monthly e-Newsletter on our website (bottom right of the page) to gets news delivered to your inbox.

        Facebook:
        We have dedicated Facebook pages for fans of Toyota Corolla Altis, Toyota Vios and Toyota Hilux. We may have promotions and contests running occasionally so stay tuned.

        Twitter:
        Follow us on Twitter and receive first-hand news on our promotions, contests and events. You may also share it with your friends easily so no one gets left out on great deals.

        YouTube:
        Watch our latest viral campaigns on our very own Toyota YouTube channel. You may even share it with your peers on Twitter and Facebook.
      • The Most Liked feature lists the most popular features of a Toyota model as voted by fans. Click on the “Like This” button, which can be found on each feature’s description, to share your favourite.
      • The Share This function allows you to select your favourite Toyota feature to share it on your preferred social networking sites like Twitter and Facebook. To share, click on the Twitter and/or Facebook icon found at the bottom of each Toyota feature. It will automatically lead you to your Twitter/Facebook page and you may edit your message before posting it.
      • No. We do not collect ANY details from these social networking sites so no personal information is collected or given out. You will need to use your existing Facebook or Twitter account to use these functions.
      • There is a mobile version of the Toyota website that shows only the most important information on your phone. Simply log on to www.toyota.com.my and you will automatically be directed to our mobile website.
      • The Toyota.com.my website is built to work best on Internet Explorer and Firefox. You may download or update these browsers here (Internet Explorer) or here (Firefox). To view the website, you will need to install Adobe Flash player version 10. You can download it here. Alternatively, you can drop us an email at customersupport@toyota.com.my if you are encountering a specific issue and we’ll check on it.

    Tribe Toyota


      • Tribe Toyota is the official Toyota community catered to Toyota owners across Malaysia. As a member, the website becomes your gateway to a fun lifestyle where you can organise, talk about, and take part in a variety of adventure and family activities. Through your participation online as well as in the events, you make friends and share the excitement with like-minded people who own similar vehicles in the Toyota family.
      • Membership is open to the following Toyota customers:

        • Private individual vehicle owners of a Toyota purchased from UMW Toyota Motor and its authorised dealers

        The registered Tribe Toyota member's information will need to match the vehicle owner's particulars. If you fulfil the membership requirements, create your ID to be part of the online community here.
      • No. There are no fees at all for joining Tribe Toyota. There may be participation fees for events that have to be borne by members, but these fees are incurred only if you choose to join the selected events.
      • You may remain a member of Tribe Toyota as long as you own a vehicle distributed by UMW Toyota Motor and its authorised dealers. If you have sold your vehicle, and the new owner has registered their membership with us, we shall update the ownership information accordingly upon verification.
      • Yes, as long as your vehicle was distributed by UMW Toyota Motor and its authorised dealers.
      • If you’ve forgotten your password, click on “Forgot Password” at the member login. Fill in your details and a new password will be sent to your email. After logging in, you may change your password to something to your liking.
      • Having your latest details in our database ensures that you won’t miss important announcements or updates from us. To update your profile, first, log in. Then go to My Toyota and I > My Profile > Edit Profile.
      • Tribe Toyota events are primarily for the benefit of Tribe Toyota members and their families. However, some events are open to friends as well. Please check the specific event details or enquire with the relevant event organisers.

    Toyota Merit


      • Toyota Merit is an exclusive, by invitation-only programme created specifically to reward our loyal customers.
      • Every new Toyota purchased is automatically accorded a certain amount of Merits. Whenever you service your vehicle at a Toyota Service Centre, every Ringgit on your invoice equals 1 Toyota Merit. Once you accumulate 4,000 Toyota Merits, you will be invited to join the Toyota Merit Programme*.

        *Invitations to be a Toyota Merit member is subject to the sole discretion of UMW Toyota Malaysia.
      • Being a Merit member comes with special privileges like:

        • Priority delivery of a new Toyota
        • 5% discount off your service invoice including parts, labour and optional accessories*
        • Free 24SEVEN Road Assist yearly membership renewal
        • Travellowance e-service voucher when you call 24SEVEN Road Assist to tow your vehicle to any Toyota service   centre for repairs in the event of a breakdown
        • Invitations to exclusive events (lifestyle events, vehicle sneak previews and more)

        *Discount valid for selected items and installed at authorised Toyota Service Centres only.
      • Toyota Merits have no cash value. Their purpose is to qualify you for membership. They expire 5 years from the month earned.
      • Your membership will be automatically renewed if you fulfil any one of the following criteria within 2 years from the month of joining/ renewal:

        • Purchase a new Toyota, OR;
        • Service* at least 4 times (all 4 service invoices must total up to a minimum of RM1,000), OR;
        • Incur a minimum of RM5,000 for component/ accident repairs at authorised Toyota Service Centres (excluding   insurance claims)
      • Toyota Merits are only awarded to individual private registered Toyota owners.
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    *On-the-road price with insurance for Peninsular Malaysia, Individual Private, non-metallic (if applicable)

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    Corolla Altis

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    Vios

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    *On-the-road price with insurance for Peninsular Malaysia, Individual Private, non-metallic (if applicable)

    Innova

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    Avanza

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    Rush

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    Hilux

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    Prius

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    PRIUS c

    From RM97,000*

    *On-the-road price with insurance for Peninsular Malaysia, Company Commercial, non-metallic

    Hiace

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